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Warranty Policy

  • Specialised Robotics guarantees the function of all Products sold by us as required under Australian Law.
  • The product is accepted for warranty repair to the original purchaser only under normal use and maintenance during the warranty period when accompanied with a proof of purchase. In case you discover a fault in the product, stop using the product at once and contact Specialised Robotics immediately. Deliver it in the condition in which the product was at the moment of occurrence of the fault to Specialised Robotics. All cost associated with the shipping or transporting of warranty items are the responsibility of the customer. Any repair of service to a product can only be undertaken by authorised partners of Specialised Robotics.
  • Warranty periods are offered in line with manufacturers policies and conditions from date of sale

Items That Fall Outside of Warranty

  • Normal customer maintenance items which become worn through use, including, but not limited to, belts, blades, blade adapters, bearings, bulbs, filters, guide bars, lubricants, tyres, rewind springs, saw chain, spark plugs, starter ropes, tines, drive chains and sprockets
  • Natural discolouration of material due to ultraviolet light.
  • Using incorrect power supply on non-surge protected power outlets.
  • Adverse reaction due to incorrect storage and usage habits or contact with corrosive substances such as fertiliser, grass and plant residue including palm tree sap, bore water and other detrimental environmental exposure.
  • Failure to operate the unit in accordance with the Owners/Operators manual as provided by our suppliers
  • Additional damage to parts or components due to continued use occurring after any of the above.
  • Unauthorised modification of product and use of non-genuine spare parts.

Where to Go for Warranty Repairs

Take your product to any authorised Specialised robotic partners if it needs warranty repairs. Please note that Specialised Robotics is unable to reimburse the cost of repairs carried out during the warranty period by a repairer other than an authorised Specialised Robotic partner.

Customer Responsibilities Relating to Warranty Claims

The Customer has the right to submit their Specialised Robotic product for warranty consideration to Specialised Robotics. It is the Customer’s responsibility to furnish Specialised Robotics with proof of purchase information, such as a receipt. The receipt or other relevant proof of purchase would enable us to determine if the warranty claim falls within the accepted warranty time period for any particular product

The Customer must exhibit reasonable care in the maintenance, operation, storage and general upkeep practices as explained in the Operator’s Manual provided with the product. This includes the whole product or any general wear item or component on the product.

Warranty Exclusions

  1. Any part or components for which the Warranty has expired.
  2. Parts that are not specifically recommended by Specialised Robotics or are not genuine replacement parts or accessories
  3. Parts that are not installed or otherwise serviced by an authorised Specialised Robotic partner (excluding consumables).
  4. Normal wear of parts and components and visual appearance items, such as paint or stickers. Normal customer maintenance items, including but not limited to (i.e. blades, blade adaptors, bulbs, filters, lubricants, springs, cables, wear protection, seals etc). Unless due to original manufacturing fault.
  5. Accident, abuse, misuse, negligence and neglect, including, dirt, abrasives, moisture, rust, corrosion, or any adverse reaction due to incorrect storage habits.
  6. Alterations or modifications that affect the unit’s performance, operation, safety, durability, change its intended use or cause failure of compliance with current regulatory standards.
  7. Additional damage to parts or components due to continued use occurring after any of the above.
  8. Husqvarna Robotic mower batteries – 24 Months or the remainder of the original product warranty if fitted free of charge under the terms of this limited warranty.
  9. Husqvarna Automower® installation - 2 years on parts only.
  10. Other Robotic mower installation – 1 year on parts only

Additional Statutory Warranties

Our goods come with guarantees that cannot be excluded under the Australian consumer law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.